Frequently Asked Questions

Video tutorials on how to use this website

Volunteer Frequently Asked Questions

Organization Frequently Asked Questions

How to Videos

These videos are provided by the National HandsOn Connect team and the contents therein may not be applicable to every aspect of this website. If you have any questions please contact us at hocsupport@volunteerinfo.net.

 

How to register on this site and manage your volunteer account:

 

How to search and sign up for Volunteer Opportunities:

 

How to create and manage Volunteer Teams:

Frequently Asked Questions from Volunteers

I FORGOT MY USERNAME. HOW DO I RETRIEVE THAT INFORMATION?

Please e-mail us at hocsupport@volunteerinfo.net and a HandsOn Suburban Chicago representive should be in contact with you soon.

I FORGOT MY PASSWORD. HOW DO I RETRIEVE THAT INFORMATION?

Click the "LOGIN" button on the top right of the home page. Enter your username and click "Forgot password?" an e-mail with a temporary password will be sent to you.

DO I HAVE TO HAVE AN E-MAIL ADDRESS TO REGISTER?

Yes. Our website uses your e-mail address to identify you and send you important information about any opportuntiies you sign up for. If you do not have an e-mail account, you can get one free of charge from www.yahoo.com or www.gmail.com. Free internet access is also available from most public libraries.

CAN I SERVE COURT-APPOINTED SERVICE HOURS WITH HANDSON SUBURBAN CHICAGO?

Yes, some of our community partners offer opportunities for those with court-appointed service hours. Search our list of opportunities to get in touch with the agencies.

HAVE A QUESTION THAT IS NOT ANSWERED ON THIS PAGE?

If you have a question that isn't addressed on this page, feel free to send your question via email to hocsupport@volunteerinfo.net and one of our fine staff members at HandsOn Suburban Chicago will gladly track down an answer for you.

Frequently Asked Questions from Organizations

HOW DOES MY ORGANIZATION BECOME A COMMUNITY PARTNER WITH HANDSON SUBURBAN CHICAGO?

We are glad to hear that your organization is interested in working with us to help serve our communities! Please visit the become a partner page to learn about the benefits of becoming a partner of HandsOn Suburban Chicago and the steps you can take to register to become a community partner of HandsOn Suburban Chicago.